New Spark Media Platform Help


What is Basecamp?

Basecamp is a project management tool used by Filemobile to communicate with clients that require support.

Note:  You can find an overview of Basecamp’s features on their main website:

Depending on the size of a project or the number of the people working on the project, Filemobile might create a Basecamp project to communicate with you.

If a project requires access to Filemobile’s Basecamp, use the following URL:

Creating Accounts:

If a Basecamp project account is required, Filemobile must receive the following information for each of the participants:

  1. First name
  2. Last name
  3. Email address
  4. Project Access (if there are many projects for that company)

A participant should then receive an activation email asking them to change the temporary password.

Note: It is possible for a user to have access to many Basecamp projects within your organization.

Regaining access to an account:

By default all Basecamp user names with Filemobile are formatted in the following way: firstname.lastname. If you forget your login information, you can use the “Forgot password ” option located below the login fields.

If you continue to experience issues, please contact:

To regain access to an account:

  1. Go to
  2. Click the  I forgot my username and password link .

  1. When prompted enter the email address  used to create the account.
  2. Click the Send me reset instructions button.

An email is sent with your login information.

Note: If the email used to create the account doesn’t exist, a message in red should appear with the following message: “Sorry, we couldn’t find anyone with that email address”.

Changing account information:

  1. Once signed in, click the My info link.
  2. On the My info page,  click Edit your personal information.
  3. Modify your account information.
  4. Click Save.

Basecamp References:

Basecamp’s main website:

Filemobile’s Basecamp:


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